I experienced the exact same issue! I was even told that it isn't the responsibility of their engineer to ensure that my local building codes are met!
What good is having state stamped engineering done when they don't bother to make sure it meets the code of my area! I also noticed recently how they have now changed the wording on their website drastically from what it was when I had placed an order to cover themselves from their original promises regarding the engineered certified buildings. I also dealt with Yolanda and Aisha who were both defiant and unprofessional when I approached them with my concerns. I ended up canceling my order, but lost a total of $900 paid to them for engineered plans and calculations that did not meet code and were completely useless.
They refuse to refund me any of that money despite it clearly being their fault. RUN IN THE OPPOSITE DIRECTION FROM THIS COMPANY...a complete nightmare to do business with!
Product or Service Mentioned: Coast To Coast Carports Customer Care.
Reason of review: Problems with payment.